{"schema_version":"onlylabs.public_signal.v1","title":"Anthropic Job: Head of Programmatic Customer Success","description":"Anthropic job signal with public source context, captured evidence pages, related signals, and data-business radar classification.","url":"https://onlylabs.fyi/signals/476fd6c6-b30f-4339-ae27-7f012ac79728","json_url":"https://onlylabs.fyi/signals/476fd6c6-b30f-4339-ae27-7f012ac79728/signal.json","generated_at":"2026-06-09T02:21:21.636326+00:00","org":{"slug":"anthropic","name":"Anthropic","category":"frontier-lab","category_label":"Frontier lab","dossier_url":"https://onlylabs.fyi/labs/anthropic","dossier_json_url":"https://onlylabs.fyi/labs/anthropic/dossier.json"},"related_urls":{"signal":"https://onlylabs.fyi/signals/476fd6c6-b30f-4339-ae27-7f012ac79728","signal_json":"https://onlylabs.fyi/signals/476fd6c6-b30f-4339-ae27-7f012ac79728/signal.json","source":"https://job-boards.greenhouse.io/anthropic/jobs/5153580008","lab_dossier":"https://onlylabs.fyi/labs/anthropic","lab_dossier_json":"https://onlylabs.fyi/labs/anthropic/dossier.json","analysis":"https://onlylabs.fyi/analysis/anthropic","analysis_json":"https://onlylabs.fyi/analysis/anthropic/analysis.json","analysis_evidence_json":"https://onlylabs.fyi/analysis/anthropic/evidence.json","category":"https://onlylabs.fyi/frontier","category_json":"https://onlylabs.fyi/frontier.json","category_feed":"https://onlylabs.fyi/frontier/feed.xml","category_signals_json":"https://onlylabs.fyi/signals.json","topic":"https://onlylabs.fyi/topics/hiring","topic_signals_json":"https://onlylabs.fyi/topics/hiring/signals.json","topic_feed":"https://onlylabs.fyi/topics/hiring/feed.xml","data_business":{"radar":"https://onlylabs.fyi/data-radar","radar_json":"https://onlylabs.fyi/data-radar.json","opportunities":"https://onlylabs.fyi/opportunities","opportunities_json":"https://onlylabs.fyi/opportunities.json","lanes":[{"key":"product","label":"Product and customer","url":"https://onlylabs.fyi/data-radar/product","json_url":"https://onlylabs.fyi/data-radar/product/signals.json"}]}},"answer_pack":{"answer":"Anthropic opened Head of Programmatic Customer Success (San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC). This hiring signal is demand evidence for teams, locations, and technical bets being staffed. High-signal details: location San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC · routine job posting for a leadership role. onlylabs links this event to 1 captured evidence page and 6 related job signals. It also maps to Product and customer in the data-business radar.","signal_desk":"hiring","source_context":{"source_url":"https://job-boards.greenhouse.io/anthropic/jobs/5153580008","source_host":"job-boards.greenhouse.io","occurred_at":"2026-06-02T13:57:16+00:00","first_seen_at":"2026-06-05T05:42:57.438244+00:00","date_source":"source","context":"San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC"},"context_markers":[{"label":"Lab","value":"Anthropic","source":"signal"},{"label":"Signal desk","value":"hiring","source":"signal"},{"label":"Source host","value":"job-boards.greenhouse.io","source":"source"},{"label":"Location","value":"San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC","source":"signal"},{"label":"ATS","value":"greenhouse","source":"source"},{"label":"Notability","value":"routine job posting for a leadership role","source":"signal"},{"label":"Radar lane","value":"Product and customer","source":"radar"},{"label":"Matched term","value":"customer","source":"radar"},{"label":"Watch term","value":"Infrastructure","source":"evidence"},{"label":"Watch term","value":"Safety and alignment","source":"evidence"},{"label":"Watch term","value":"Agents and tool use","source":"evidence"}],"evidence_coverage":{"target_pages":1,"captured_pages":1,"readable_pages":1,"capture_methods":["plain"],"missing_page_urls":[],"failed_page_urls":[],"blocked_page_urls":[],"page_urls":["https://job-boards.greenhouse.io/anthropic/jobs/5153580008"],"related_signals":6,"has_source_url":true,"latest_page_fetched_at":"2026-06-09T02:21:21.636326+00:00"},"data_business":{"matches":true,"lanes":[{"key":"product","label":"Product and customer","url":"https://onlylabs.fyi/data-radar/product","json_url":"https://onlylabs.fyi/data-radar/product/signals.json"}],"matched_terms":["customer"],"score":15,"reason":"Anthropic has a job signal matching product and customer."},"agent_handoff":{"signal_json":"https://onlylabs.fyi/signals/476fd6c6-b30f-4339-ae27-7f012ac79728/signal.json","dossier_json":"https://onlylabs.fyi/labs/anthropic/dossier.json","analysis_json":"https://onlylabs.fyi/analysis/anthropic/analysis.json","analysis_evidence_json":"https://onlylabs.fyi/analysis/anthropic/evidence.json","topic_signals_json":"https://onlylabs.fyi/topics/hiring/signals.json","topic_feed":"https://onlylabs.fyi/topics/hiring/feed.xml","category_signals_json":"https://onlylabs.fyi/signals.json","data_radar_json":"https://onlylabs.fyi/data-radar.json","opportunities_json":"https://onlylabs.fyi/opportunities.json"},"analysis_playbook":{"objective":"Turn open roles into leading indicators for teams, locations, infrastructure needs, eval work, data demand, and commercialization buildout.","evidence_focus":["role title","team or function","location","job description","data, eval, infra, safety, product, and GTM terms"],"extraction_questions":["Which teams are hiring repeatedly?","Which locations or hubs are becoming more important?","Which roles imply data, evaluation, infrastructure, or platform spend?","Which labs have hiring signals without a fresh standing analysis?"],"signal_questions":["What demand signal does this role create for teams, locations, infrastructure, evals, or data workflows?","Which teams are hiring repeatedly?","Which locations or hubs are becoming more important?","Which data-business lane explains this signal: Product and customer?","Do the 6 related job signals show a repeated pattern?"],"output_fields":["org","team","location","role_theme","data_business_lane","evidence_url"],"data_business_relevance":"Hiring is the earliest demand signal for where frontier labs may need data products, eval tooling, infra vendors, and workflow 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for frontier lab strategy and data-business implications."},"semantic_triples":[{"subject":"Anthropic","predicate":"opened","object":"role Head of Programmatic Customer Success","text":"Anthropic opened role Head of Programmatic Customer Success."},{"subject":"Head of Programmatic Customer Success","predicate":"is classified as","object":"job signal","text":"Head of Programmatic Customer Success is classified as job signal."},{"subject":"Head of Programmatic Customer Success","predicate":"belongs to","object":"hiring desk","text":"Head of Programmatic Customer Success belongs to hiring desk."},{"subject":"Head of Programmatic Customer Success","predicate":"has context","object":"San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC","text":"Head of Programmatic Customer Success has context San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC."},{"subject":"Head of Programmatic Customer Success","predicate":"has evidence coverage","object":"1 captured evidence page","text":"Head of Programmatic Customer Success has evidence coverage 1 captured evidence page."},{"subject":"Head of Programmatic Customer Success","predicate":"matches data-business lanes","object":"Product and customer","text":"Head of Programmatic Customer Success matches data-business lanes Product and customer."},{"subject":"Head of Programmatic Customer Success","predicate":"has captured page count","object":"1","text":"Head of Programmatic Customer Success has captured page count 1."},{"subject":"Head of Programmatic Customer Success","predicate":"has readable page count","object":"1","text":"Head of Programmatic Customer Success has readable page count 1."},{"subject":"Head of Programmatic Customer Success","predicate":"has related signal count","object":"6","text":"Head of Programmatic Customer Success has related signal count 6."},{"subject":"Head of Programmatic Customer Success","predicate":"has analysis playbook objective","object":"Turn open roles into leading indicators for teams, locations, infrastructure needs, eval work, data demand, and commercialization buildout.","text":"Head of Programmatic Customer Success has analysis playbook objective Turn open roles into leading indicators for teams, locations, infrastructure needs, eval work, data demand, and commercialization buildout.."},{"subject":"Head of Programmatic Customer Success","predicate":"has source host","object":"job-boards.greenhouse.io","text":"Head of Programmatic Customer Success has source host job-boards.greenhouse.io."},{"subject":"Head of Programmatic Customer Success","predicate":"has lab","object":"Anthropic","text":"Head of Programmatic Customer Success has lab Anthropic."},{"subject":"Head of Programmatic Customer Success","predicate":"has signal desk","object":"hiring","text":"Head of Programmatic Customer Success has signal desk hiring."},{"subject":"Head of Programmatic Customer Success","predicate":"has source host","object":"job-boards.greenhouse.io","text":"Head of Programmatic Customer Success has source host job-boards.greenhouse.io."},{"subject":"Head of Programmatic Customer Success","predicate":"has location","object":"San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC","text":"Head of Programmatic Customer Success has location San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC."},{"subject":"Head of Programmatic Customer Success","predicate":"has ats","object":"greenhouse","text":"Head of Programmatic Customer Success has ats greenhouse."},{"subject":"Head of Programmatic Customer Success","predicate":"has notability","object":"routine job posting for a leadership role","text":"Head of Programmatic Customer Success has notability routine job posting for a leadership role."},{"subject":"Head of Programmatic Customer Success","predicate":"has radar lane","object":"Product and customer","text":"Head of Programmatic Customer Success has radar lane 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This hiring signal is demand evidence for teams, locations, and technical bets being staffed. High-signal details: location San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC · routine job posting for a leadership role. onlylabs links this event to 1 captured evidence page and 6 related job signals. It also maps to Product and customer in the data-business radar.","semantic_triples":[{"subject":"Anthropic","predicate":"opened","object":"role Head of Programmatic Customer Success","text":"Anthropic opened role Head of Programmatic Customer Success."},{"subject":"Head of Programmatic Customer Success","predicate":"is classified as","object":"job signal","text":"Head of Programmatic Customer Success is classified as job signal."},{"subject":"Head of Programmatic Customer Success","predicate":"belongs to","object":"hiring desk","text":"Head of Programmatic Customer Success belongs to hiring desk."},{"subject":"Head of Programmatic Customer Success","predicate":"has context","object":"San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC","text":"Head of Programmatic Customer Success has context San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC."},{"subject":"Head of Programmatic Customer Success","predicate":"has evidence coverage","object":"1 captured evidence page","text":"Head of Programmatic Customer Success has evidence coverage 1 captured evidence page."},{"subject":"Head of Programmatic Customer Success","predicate":"matches data-business lanes","object":"Product and customer","text":"Head of Programmatic Customer Success matches data-business lanes Product and customer."}]},"signal":{"id":"476fd6c6-b30f-4339-ae27-7f012ac79728","url":"https://onlylabs.fyi/signals/476fd6c6-b30f-4339-ae27-7f012ac79728","json_url":"https://onlylabs.fyi/signals/476fd6c6-b30f-4339-ae27-7f012ac79728/signal.json","source_url":"https://job-boards.greenhouse.io/anthropic/jobs/5153580008","title":"Head of Programmatic Customer Success","summary":"Anthropic opened a hiring signal. onlylabs watches roles as demand indicators for teams, locations, and technical bets.","context":"San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"anthropic","name":"Anthropic","category":"frontier-lab"},"occurred_at":"2026-06-02T13:57:16+00:00","first_seen_at":"2026-06-05T05:42:57.438244+00:00","date_source":"source","evidence_coverage":{"target_pages":1,"captured_pages":1,"readable_pages":1,"capture_methods":["plain"],"missing_page_urls":[],"failed_page_urls":[],"blocked_page_urls":[],"page_urls":["https://job-boards.greenhouse.io/anthropic/jobs/5153580008"]},"facets":{"location":"San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC","ats":"greenhouse"},"traction":{"github_stars":null,"hn_points":null,"hn_comments":null,"hn_story_id":null,"hf_downloads":null,"hf_likes":null},"data_radar":{"lanes":[{"key":"product","label":"Product and customer","url":"https://onlylabs.fyi/data-radar/product"}],"score":15,"matched_terms":["customer"],"reason":"Anthropic has a job signal matching product and customer."}},"primary_evidence_page":{"url":"https://job-boards.greenhouse.io/anthropic/jobs/5153580008","final_url":"https://job-boards.greenhouse.io/anthropic/jobs/5153580008","title":"Head of Programmatic Customer Success","http_status":200,"content_type":"text/html; charset=utf-8","capture_method":"plain","fetched_at":"2026-06-09T02:21:21.636326+00:00","bytes":91822,"raw_path":"38983a0ed36bc005066554d99c4fad0d62e07fa5a375b50763e007080223a4fe.html","content_hash":"87471409e87a35708b38ecbb3bb65cd97e2c37ee52890d4ea40f0e9088c444e5","excerpt_chars":1200,"truncated":true,"excerpt":"Job Application for Head of Programmatic Customer Success at Anthropic Back to jobs Head of Programmatic Customer Success San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC Apply About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Customer Success organization covers our most strategic enterprise accounts through dedicated CSMs — but the majority of our customers will never be reached that way. Programmatic CS is how we close that gap: scalable digital journeys, AI-built engagement plays, and partner-delivered activation motions that drive habitual Claude adoption across a much broader customer base. This is a new function, and you'd be its first leader. You'll report to the Head of Customer Success and work closely with Product, Partnerships, Growth Marketing, and Strategy to design and operate the system that moves customers from signed contract to..."},"evidence_pages":[{"url":"https://job-boards.greenhouse.io/anthropic/jobs/5153580008","final_url":"https://job-boards.greenhouse.io/anthropic/jobs/5153580008","title":"Head of Programmatic Customer Success","http_status":200,"content_type":"text/html; charset=utf-8","capture_method":"plain","fetched_at":"2026-06-09T02:21:21.636326+00:00","bytes":91822,"raw_path":"38983a0ed36bc005066554d99c4fad0d62e07fa5a375b50763e007080223a4fe.html","content_hash":"87471409e87a35708b38ecbb3bb65cd97e2c37ee52890d4ea40f0e9088c444e5","excerpt_chars":1200,"truncated":true,"excerpt":"Job Application for Head of Programmatic Customer Success at Anthropic Back to jobs Head of Programmatic Customer Success San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC Apply About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Customer Success organization covers our most strategic enterprise accounts through dedicated CSMs — but the majority of our customers will never be reached that way. Programmatic CS is how we close that gap: scalable digital journeys, AI-built engagement plays, and partner-delivered activation motions that drive habitual Claude adoption across a much broader customer base. This is a new function, and you'd be its first leader. You'll report to the Head of Customer Success and work closely with Product, Partnerships, Growth Marketing, and Strategy to design and operate the system that moves customers from signed contract to..."}],"related_signals":[{"id":"7545b64a-3699-4461-aa7b-591f0ff8399b","url":"https://onlylabs.fyi/signals/7545b64a-3699-4461-aa7b-591f0ff8399b","source_url":"https://job-boards.greenhouse.io/anthropic/jobs/5186852008","title":"Product Support Specialist (Singapore)","context":"Singapore","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"anthropic","name":"Anthropic","category":"frontier-lab"},"occurred_at":"2026-06-11T05:01:19+00:00","first_seen_at":"2026-06-05T05:42:57.438244+00:00","date_source":"greenhouse.updated_at"},{"id":"46fed67d-fb9e-4ec4-8fa5-e065cb534ade","url":"https://onlylabs.fyi/signals/46fed67d-fb9e-4ec4-8fa5-e065cb534ade","source_url":"https://job-boards.greenhouse.io/anthropic/jobs/5186965008","title":"Product Support Specialist (Singapore - Weekend Coverage)","context":"Singapore","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"anthropic","name":"Anthropic","category":"frontier-lab"},"occurred_at":"2026-06-11T05:01:17+00:00","first_seen_at":"2026-06-05T05:42:57.438244+00:00","date_source":"greenhouse.updated_at"},{"id":"22609fbe-e554-4224-8abb-7130c97381bf","url":"https://onlylabs.fyi/signals/22609fbe-e554-4224-8abb-7130c97381bf","source_url":"https://job-boards.greenhouse.io/anthropic/jobs/4979585008","title":"Product Support Specialist","context":"Boston, MA; San Francisco, CA | New York City, NY | Seattle, WA; Washington, DC","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"anthropic","name":"Anthropic","category":"frontier-lab"},"occurred_at":"2026-06-11T04:56:33+00:00","first_seen_at":"2026-06-05T05:42:57.438244+00:00","date_source":"greenhouse.updated_at"},{"id":"703f4263-e360-4fec-ae39-d05490a48eca","url":"https://onlylabs.fyi/signals/703f4263-e360-4fec-ae39-d05490a48eca","source_url":"https://job-boards.greenhouse.io/anthropic/jobs/5253274008","title":"Enterprise Threat Intelligence Lead, Global Safety, Intelligence & Security ","context":"San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"anthropic","name":"Anthropic","category":"frontier-lab"},"occurred_at":"2026-06-11T00:38:05+00:00","first_seen_at":"2026-06-11T07:01:03.928848+00:00","date_source":"greenhouse.updated_at"},{"id":"7828ae51-3421-41fd-961f-9e4cd74e828c","url":"https://onlylabs.fyi/signals/7828ae51-3421-41fd-961f-9e4cd74e828c","source_url":"https://job-boards.greenhouse.io/anthropic/jobs/5119468008","title":"Staff Software Engineer, People Products","context":"Remote-Friendly (Travel Required) | San Francisco, CA","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"anthropic","name":"Anthropic","category":"frontier-lab"},"occurred_at":"2026-06-11T00:21:00+00:00","first_seen_at":"2026-06-05T05:42:57.438244+00:00","date_source":"greenhouse.updated_at"},{"id":"e42bec4f-48c2-47da-b1ac-84d97f97f0f5","url":"https://onlylabs.fyi/signals/e42bec4f-48c2-47da-b1ac-84d97f97f0f5","source_url":"https://job-boards.greenhouse.io/anthropic/jobs/5194529008","title":"Marketing Events Lead, Brand","context":"San Francisco, CA | New York City, NY","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"anthropic","name":"Anthropic","category":"frontier-lab"},"occurred_at":"2026-06-11T00:15:44+00:00","first_seen_at":"2026-06-05T05:42:57.438244+00:00","date_source":"greenhouse.updated_at"}]}