Senior Solutions Engineer, Enterprise Accounts - Charlotte or Raleigh, NC

Job Application for Senior Solutions Engineer, Enterprise Accounts - Charlotte or Raleigh, NC at Cloudflare

Senior Solutions Engineer, Enterprise Accounts - Charlotte or Raleigh, NC Hybrid

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Charlotte OR Raleigh, North Carolina

*This is a work-from-home role, but you should reside in one of the regions.

What you’ll do as a Senior Solutions Engineer

The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers.

You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of CloudFlare products and services to existing and potential customers. In this role you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers.

Specifically, we are looking for you to:

Identify and map customer initiatives and business problems to Cloudflare solutions

Build relationships and technical champions within customer accounts

Develop and present customer presentations at every Enterprise Customer’s organization level

Lead demo and proof-of-concept activities for Cloudflare prospects and customers

Demonstrate your expertise of Cloudflare with your peers through the creation of professional content, including white papers, blog posts and other knowledge sharing activities

Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise

Apply in-depth vertical knowledge or domain expertise. Advise on best practices

Basic Requirements

Previous experience as a Solutions Engineer or other customer facing technical role with CDN, Security, Networking or SaaS

Solid communication, written and presentation skills

Ability to work on several projects and activities concurrently

Highly driven individuals that are curious, team players and work with a sense of urgency

Bachelor’s Degree or equivalent in relevant work experience

The role requires up to 50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates

Examples of one or more desirable skills, knowledge and experience

Fundamental understanding of customer network and/or application architectures.

Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP.

Understanding, knowledge or experience of application and/or network security

Understanding, knowledge or experiences with SaaS application environments

Understanding, knowledge or experience with VPN and remote access challenges

Understanding, knowledge or experience with SIEM and log analytics platforms

Client OS fundamentals and software distribution

Other desirable skills areas include:

Experience interacting with senior level/executives to communicate a message of network and security transformation

Routing, subnetting, split tunnels. SD-WAN, local internet breakout

End user and application security risks - DDoS, malware, phishing, viruses

Knowledge of competitive market around CDN providers and internet security technologies

Bonus Points

Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.

Certifications: Azure/AWS/GCP Architect, etc.

More About You

You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in enterprise organizations.

You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.

You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.

You understand how to manage a project, work to deadlines, and prioritize between competing demands.

What Makes Cloudflare Special?

We’re not just a highly ambitious,...