{"schema_version":"onlylabs.public_signal.v1","title":"OpenAI Job: Lead, Incidents & Escalations, User Operations","description":"OpenAI job signal with public source context, captured evidence pages, related signals, and data-business radar classification.","url":"https://onlylabs.fyi/signals/9d28b40c-a993-4606-841c-807c62aede02","json_url":"https://onlylabs.fyi/signals/9d28b40c-a993-4606-841c-807c62aede02/signal.json","generated_at":"2026-06-26T23:23:01.898Z","evidence_latest_fetched_at":"2026-06-16T07:02:19.130958+00:00","signal_first_seen_at":"2026-06-16T07:00:32.622431+00:00","org":{"slug":"openai","name":"OpenAI","category":"frontier-lab","category_label":"Frontier lab","dossier_url":"https://onlylabs.fyi/labs/openai","dossier_json_url":"https://onlylabs.fyi/labs/openai/dossier.json"},"related_urls":{"signal":"https://onlylabs.fyi/signals/9d28b40c-a993-4606-841c-807c62aede02","signal_json":"https://onlylabs.fyi/signals/9d28b40c-a993-4606-841c-807c62aede02/signal.json","source":"https://jobs.ashbyhq.com/openai/b0729478-f363-498e-a088-b659c40d4580","lab_dossier":"https://onlylabs.fyi/labs/openai","lab_dossier_json":"https://onlylabs.fyi/labs/openai/dossier.json","analysis":"https://onlylabs.fyi/analysis/openai","analysis_json":"https://onlylabs.fyi/analysis/openai/analysis.json","analysis_evidence_json":"https://onlylabs.fyi/analysis/openai/evidence.json","category":"https://onlylabs.fyi/frontier","category_json":"https://onlylabs.fyi/frontier.json","category_feed":"https://onlylabs.fyi/frontier/feed.xml","category_signals_json":"https://onlylabs.fyi/signals.json","topic":"https://onlylabs.fyi/topics/hiring","topic_signals_json":"https://onlylabs.fyi/topics/hiring/signals.json","topic_feed":"https://onlylabs.fyi/topics/hiring/feed.xml","data_business":{"radar":"https://onlylabs.fyi/data-radar","radar_json":"https://onlylabs.fyi/data-radar.json","opportunities":"https://onlylabs.fyi/opportunities","opportunities_json":"https://onlylabs.fyi/opportunities.json","lanes":[{"key":"product","label":"Product and customer","url":"https://onlylabs.fyi/data-radar/product","json_url":"https://onlylabs.fyi/data-radar/product/signals.json"}]}},"answer_pack":{"answer":"OpenAI opened Lead, Incidents & Escalations, User Operations (San Francisco). This hiring signal is demand evidence for teams, locations, and technical bets being staffed. High-signal details: team Support Delivery · location San Francisco · Job opening at major AI lab. onlylabs links this event to 1 captured evidence page and 6 related job signals. It also maps to Product and customer in the data-business radar.","signal_desk":"hiring","source_context":{"source_url":"https://jobs.ashbyhq.com/openai/b0729478-f363-498e-a088-b659c40d4580","source_host":"jobs.ashbyhq.com","occurred_at":"2026-06-15T21:28:14.267+00:00","first_seen_at":"2026-06-16T07:00:32.622431+00:00","date_source":"ashby.publishedAt","context":"San Francisco"},"context_markers":[{"label":"Lab","value":"OpenAI","source":"signal"},{"label":"Signal desk","value":"hiring","source":"signal"},{"label":"Source host","value":"jobs.ashbyhq.com","source":"source"},{"label":"Team","value":"Support Delivery","source":"signal"},{"label":"Location","value":"San Francisco","source":"signal"},{"label":"ATS","value":"ashby","source":"source"},{"label":"Notability","value":"Job opening at major AI lab","source":"signal"},{"label":"Radar lane","value":"Product and customer","source":"radar"},{"label":"Matched term","value":"support","source":"radar"},{"label":"Watch term","value":"Eval methodology","source":"evidence"},{"label":"Watch term","value":"Infrastructure","source":"evidence"},{"label":"Watch term","value":"Safety and alignment","source":"evidence"}],"evidence_coverage":{"target_pages":1,"captured_pages":1,"readable_pages":1,"capture_methods":["plain"],"missing_page_urls":[],"failed_page_urls":[],"blocked_page_urls":[],"page_urls":["https://jobs.ashbyhq.com/openai/b0729478-f363-498e-a088-b659c40d4580"],"related_signals":6,"has_source_url":true,"latest_page_fetched_at":"2026-06-16T07:02:19.130958+00:00"},"data_business":{"matches":true,"lanes":[{"key":"product","label":"Product and customer","url":"https://onlylabs.fyi/data-radar/product","json_url":"https://onlylabs.fyi/data-radar/product/signals.json"}],"matched_terms":["support"],"score":15,"reason":"OpenAI has a job signal matching product and customer."},"agent_handoff":{"signal_json":"https://onlylabs.fyi/signals/9d28b40c-a993-4606-841c-807c62aede02/signal.json","dossier_json":"https://onlylabs.fyi/labs/openai/dossier.json","analysis_json":"https://onlylabs.fyi/analysis/openai/analysis.json","analysis_evidence_json":"https://onlylabs.fyi/analysis/openai/evidence.json","topic_signals_json":"https://onlylabs.fyi/topics/hiring/signals.json","topic_feed":"https://onlylabs.fyi/topics/hiring/feed.xml","category_signals_json":"https://onlylabs.fyi/signals.json","data_radar_json":"https://onlylabs.fyi/data-radar.json","opportunities_json":"https://onlylabs.fyi/opportunities.json"},"analysis_playbook":{"objective":"Turn open roles into leading indicators for teams, locations, infrastructure needs, eval work, data demand, and commercialization buildout.","evidence_focus":["role title","team or function","location","job description","data, eval, infra, safety, product, and GTM terms"],"extraction_questions":["Which teams are hiring repeatedly?","Which locations or hubs are becoming more important?","Which roles imply data, evaluation, infrastructure, or platform spend?","Which labs have hiring signals without a fresh standing analysis?"],"signal_questions":["What demand signal does this role create for teams, locations, infrastructure, evals, or data workflows?","Which teams are hiring repeatedly?","Which locations or hubs are becoming more important?","Which data-business lane explains this signal: Product and customer?","Do the 6 related job signals show a repeated pattern?"],"output_fields":["org","team","location","role_theme","data_business_lane","evidence_url"],"data_business_relevance":"Hiring is the earliest demand signal for where frontier labs may need data products, eval tooling, infra vendors, and workflow support.","required_sources":[{"label":"signal_json","url":"https://onlylabs.fyi/signals/9d28b40c-a993-4606-841c-807c62aede02/signal.json","required":true},{"label":"source","url":"https://jobs.ashbyhq.com/openai/b0729478-f363-498e-a088-b659c40d4580","required":true},{"label":"dossier_json","url":"https://onlylabs.fyi/labs/openai/dossier.json","required":true},{"label":"analysis_evidence_json","url":"https://onlylabs.fyi/analysis/openai/evidence.json","required":true},{"label":"topic_signals_json","url":"https://onlylabs.fyi/topics/hiring/signals.json","required":false},{"label":"data_radar_json","url":"https://onlylabs.fyi/data-radar.json","required":true}],"expected_output":["one-paragraph source-grounded interpretation","data-business implication","confidence and missing evidence","recommended next source to inspect"],"prompt_seed":"Using only the linked onlylabs JSON, captured source context, and cited evidence, analyze OpenAI's job signal \"Lead, Incidents & Escalations, User Operations\" for frontier lab strategy and data-business implications."},"semantic_triples":[{"subject":"OpenAI","predicate":"opened","object":"role Lead, Incidents & Escalations, User Operations","text":"OpenAI opened role Lead, Incidents & Escalations, User Operations."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"is classified as","object":"job signal","text":"Lead, Incidents & Escalations, User Operations is classified as job signal."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"belongs to","object":"hiring desk","text":"Lead, Incidents & Escalations, User Operations belongs to hiring desk."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has context","object":"San Francisco","text":"Lead, Incidents & Escalations, User Operations has context San Francisco."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has evidence coverage","object":"1 captured evidence page","text":"Lead, Incidents & Escalations, User Operations has evidence coverage 1 captured evidence page."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"matches data-business lanes","object":"Product and customer","text":"Lead, Incidents & Escalations, User Operations matches data-business lanes Product and customer."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has captured page count","object":"1","text":"Lead, Incidents & Escalations, User Operations has captured page count 1."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has readable page count","object":"1","text":"Lead, Incidents & Escalations, User Operations has readable page count 1."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has related signal count","object":"6","text":"Lead, Incidents & Escalations, User Operations has related signal count 6."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has analysis playbook objective","object":"Turn open roles into leading indicators for teams, locations, infrastructure needs, eval work, data demand, and commercialization buildout.","text":"Lead, Incidents & Escalations, User Operations has analysis playbook objective Turn open roles into leading indicators for teams, locations, infrastructure needs, eval work, data demand, and commercialization buildout.."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has source host","object":"jobs.ashbyhq.com","text":"Lead, Incidents & Escalations, User Operations has source host jobs.ashbyhq.com."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has lab","object":"OpenAI","text":"Lead, Incidents & Escalations, User Operations has lab OpenAI."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has signal desk","object":"hiring","text":"Lead, Incidents & Escalations, User Operations has signal desk hiring."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has source host","object":"jobs.ashbyhq.com","text":"Lead, Incidents & Escalations, User Operations has source host jobs.ashbyhq.com."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has team","object":"Support Delivery","text":"Lead, Incidents & Escalations, User Operations has team Support Delivery."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has location","object":"San Francisco","text":"Lead, Incidents & Escalations, User Operations has location San Francisco."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has ats","object":"ashby","text":"Lead, Incidents & Escalations, User Operations has ats ashby."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has notability","object":"Job opening at major AI lab","text":"Lead, Incidents & Escalations, User Operations has notability Job opening at major AI lab."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has radar lane","object":"Product and customer","text":"Lead, Incidents & Escalations, User Operations has radar lane Product and customer."}]},"intelligence":{"signal_desk":"hiring","answer":"OpenAI opened Lead, Incidents & Escalations, User Operations (San Francisco). This hiring signal is demand evidence for teams, locations, and technical bets being staffed. High-signal details: team Support Delivery · location San Francisco · Job opening at major AI lab. onlylabs links this event to 1 captured evidence page and 6 related job signals. It also maps to Product and customer in the data-business radar.","semantic_triples":[{"subject":"OpenAI","predicate":"opened","object":"role Lead, Incidents & Escalations, User Operations","text":"OpenAI opened role Lead, Incidents & Escalations, User Operations."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"is classified as","object":"job signal","text":"Lead, Incidents & Escalations, User Operations is classified as job signal."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"belongs to","object":"hiring desk","text":"Lead, Incidents & Escalations, User Operations belongs to hiring desk."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has context","object":"San Francisco","text":"Lead, Incidents & Escalations, User Operations has context San Francisco."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"has evidence coverage","object":"1 captured evidence page","text":"Lead, Incidents & Escalations, User Operations has evidence coverage 1 captured evidence page."},{"subject":"Lead, Incidents & Escalations, User Operations","predicate":"matches data-business lanes","object":"Product and customer","text":"Lead, Incidents & Escalations, User Operations matches data-business lanes Product and customer."}]},"signal":{"id":"9d28b40c-a993-4606-841c-807c62aede02","url":"https://onlylabs.fyi/signals/9d28b40c-a993-4606-841c-807c62aede02","json_url":"https://onlylabs.fyi/signals/9d28b40c-a993-4606-841c-807c62aede02/signal.json","source_url":"https://jobs.ashbyhq.com/openai/b0729478-f363-498e-a088-b659c40d4580","title":"Lead, Incidents & Escalations, User Operations","summary":"OpenAI opened a hiring signal. onlylabs watches roles as demand indicators for teams, locations, and technical bets.","context":"San Francisco","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"openai","name":"OpenAI","category":"frontier-lab"},"occurred_at":"2026-06-15T21:28:14.267+00:00","first_seen_at":"2026-06-16T07:00:32.622431+00:00","date_source":"ashby.publishedAt","evidence_coverage":{"target_pages":1,"captured_pages":1,"readable_pages":1,"capture_methods":["plain"],"missing_page_urls":[],"failed_page_urls":[],"blocked_page_urls":[],"page_urls":["https://jobs.ashbyhq.com/openai/b0729478-f363-498e-a088-b659c40d4580"]},"facets":{"location":"San Francisco","team":"Support Delivery","ats":"ashby"},"traction":{"github_stars":null,"hn_points":null,"hn_comments":null,"hn_story_id":null,"hf_downloads":null,"hf_likes":null},"data_radar":{"lanes":[{"key":"product","label":"Product and customer","url":"https://onlylabs.fyi/data-radar/product"}],"score":15,"matched_terms":["support"],"reason":"OpenAI has a job signal matching product and customer."}},"primary_evidence_page":{"is_primary":true,"source_match":true,"url":"https://jobs.ashbyhq.com/openai/b0729478-f363-498e-a088-b659c40d4580","final_url":"https://jobs.ashbyhq.com/openai/b0729478-f363-498e-a088-b659c40d4580","title":"Lead, Incidents & Escalations, User Operations","http_status":200,"content_type":"application/json","capture_method":"plain","fetched_at":"2026-06-16T07:02:19.130958+00:00","bytes":22853,"raw_path":"c5275e28469bd324a0ebc07a5cbf32a5606c580e51bee2195dba28cfa70706df.json","content_hash":"b45953179371c18d441e77459cd63e2f9ad91c30ac9b2d37ff47de376bca77be","excerpt_chars":1200,"truncated":true,"excerpt":"Lead, Incidents & Escalations, User Operations Team: Support Delivery Location: San Francisco Employment type: FullTime Workplace type: Hybrid Remote: yes Published: 2026-06-15T21:28:14.267+00:00 ABOUT THE TEAM OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. ABOUT THE ROLE We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving..."},"evidence_pages":[],"related_signals":[{"id":"cd01be04-740e-4490-bcc6-54ea5547dc11","url":"https://onlylabs.fyi/signals/cd01be04-740e-4490-bcc6-54ea5547dc11","source_url":"https://jobs.ashbyhq.com/openai/06a8c9e8-7ec8-455e-9193-ad46611c4d03","title":"Enterprise 3P Field Events Lead","context":"San Francisco","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"openai","name":"OpenAI","category":"frontier-lab"},"occurred_at":"2026-06-26T02:17:29.54+00:00","first_seen_at":"2026-06-05T05:42:57.811227+00:00","date_source":"ashby.publishedAt"},{"id":"c9757227-734b-437a-82e8-06ab37073474","url":"https://onlylabs.fyi/signals/c9757227-734b-437a-82e8-06ab37073474","source_url":"https://jobs.ashbyhq.com/openai/6d9925f4-3d0a-4710-8304-032d0080d12d","title":"Senior+ Software Engineer - Research Platform, Consumer Devices","context":"San Francisco","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"openai","name":"OpenAI","category":"frontier-lab"},"occurred_at":"2026-06-26T00:08:20.821+00:00","first_seen_at":"2026-06-26T07:00:35.725784+00:00","date_source":"ashby.publishedAt"},{"id":"c77a09ec-431f-41ea-8f15-575945445de9","url":"https://onlylabs.fyi/signals/c77a09ec-431f-41ea-8f15-575945445de9","source_url":"https://jobs.ashbyhq.com/openai/616ef2ce-3790-432d-9a6d-32abb2f52ff9","title":"Platform Operations Program Manager","context":"San Francisco","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"openai","name":"OpenAI","category":"frontier-lab"},"occurred_at":"2026-06-25T21:40:14.719+00:00","first_seen_at":"2026-06-26T07:00:35.725784+00:00","date_source":"ashby.publishedAt"},{"id":"b32dd9a5-3bcd-4fde-ab1e-783081194520","url":"https://onlylabs.fyi/signals/b32dd9a5-3bcd-4fde-ab1e-783081194520","source_url":"https://jobs.ashbyhq.com/openai/b1d548dd-6f54-4afa-8ab1-f5fe193a413d","title":"GTM Strategy & Operations, Enterprise","context":"San Francisco","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"openai","name":"OpenAI","category":"frontier-lab"},"occurred_at":"2026-06-25T20:04:15.138+00:00","first_seen_at":"2026-06-05T05:42:57.811227+00:00","date_source":"ashby.publishedAt"},{"id":"b0f7c5d5-0618-4f57-b3f1-84138bb85fd4","url":"https://onlylabs.fyi/signals/b0f7c5d5-0618-4f57-b3f1-84138bb85fd4","source_url":"https://jobs.ashbyhq.com/openai/e884c269-ec1a-4d12-9fcd-8f63f8100c2f","title":"GTM Strategy & Operations, Digital Native","context":"San Francisco","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"openai","name":"OpenAI","category":"frontier-lab"},"occurred_at":"2026-06-25T20:03:43.664+00:00","first_seen_at":"2026-06-26T07:00:35.725784+00:00","date_source":"ashby.publishedAt"},{"id":"db52e73e-8543-4425-9717-0daeaf33d780","url":"https://onlylabs.fyi/signals/db52e73e-8543-4425-9717-0daeaf33d780","source_url":"https://jobs.ashbyhq.com/openai/4d5a6ca9-5fe0-4d4c-bbc4-ffa8fef33915","title":"Account Director, Professional Services","context":"New York City","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"openai","name":"OpenAI","category":"frontier-lab"},"occurred_at":"2026-06-25T19:59:25.486+00:00","first_seen_at":"2026-06-26T07:00:35.725784+00:00","date_source":"ashby.publishedAt"}]}