Incident Manager, Safeguards

Job Application for Incident Manager, Safeguards at Anthropic

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About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Anthropic's Safeguards team plays a critical role in ensuring our AI systems are deployed safely, responsibly, and in line with our values.

As an Incident Manager, you will manage Safeguards incidents involving our AI systems from declaration through closure. You will assess severity, bring in the right people from Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams, keep leadership informed, and see follow-up work through. You will also oversee the Safeguards Enforcement on-call queue on a rotating basis, and help build and scale the incident response program, including runbooks, post-incident reviews, and automation of routine work.

Important context for this role: in this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a violent, sexual, or psychologically disturbing nature. This role also includes after-hours and weekend incident coverage on a rotating basis.

Key responsibilities

Serve as incident commander for Safeguards incidents from declaration through closure

Assess what qualifies as an incident, propose severity, and coordinate responders across Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams

Keep everyone working from the same facts by tracking input from each team, establishing what is known, what has changed, and what is still open, and sending regular updates that executives and partner teams rely on

Make sure Legal, Communications, and Public Policy are consulted before decisions that need them, and coordinate any external notifications

Run post-incident reviews, assign action items to named owners, and track them through closure

Oversee the on-call queue during your rotation as the first responder for urgent requests and escalations to Safeguards Enforcement

Triage each request, resolve what you can, route the rest to the owning team, and recognize when a request is the start of an incident

Take part in after-hours and weekend incident coverage on a rotating basis

Scope and deliver projects that improve the incident response program, such as on-call automation, incident readiness, and post-incident reviews and metrics

Draft and maintain runbooks and standard operating procedures

Work with Safeguards engineers to automate or reroute requests by writing the decision rules and testing the result

Maintain the incident record and the metrics that show leadership how the program is performing

Minimum qualifications

Experience running incidents or urgent escalations from start to finish in trust and safety, security, platform integrity, crisis management, or a comparable field, and readiness to lead high-severity incidents with support

Hands-on experience with incidents where someone was abusing or misusing a product or platform, such as account compromise, fraud, or coordinated malicious activity

Ability to make clear decisions under time pressure, record your reasoning, and recognize when a decision belongs to Legal, Policy, or leadership

Ability to write short, accurate updates that an executive can act on and that hold up to legal and external scrutiny

Experience coordinating people across many functions who do not report to you, securing their commitments, and following through on them

Experience improving an operational process on your own initiative, and the ability to tell which steps need a person and which can be automated

Willingness to do hands-on queue work as a regular part of the job, and to treat it as a source of information about what is breaking

Ability to participate in after-hours and weekend incident coverage on a rotating basis

Preferred qualifications

Experience joining an incident response function early and helping write runbooks and review processes

Experience with incidents involving AI systems

Experience with the enforcement steps that follow an incident, such as account actions, law enforcement referrals, or user and customer notifications

Experience working with threat intelligence or security investigation teams during an incident

Experience with regulatory or external incident reporting and disclosure

Experience running an on-call rotation or support escalation queue, including setting and measuring response targets

Experience using AI tools to automate triage, summaries, or routine decisions, with checks on quality

Working knowledge of SQL or similar tools for analyzing incident and queue data

Experience designing and facilitating tabletop exercises

Genuine interest in AI safety and responsible technology development

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $245,000 - $285,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from...