{"schema_version":"onlylabs.public_signal.v1","title":"Lightning AI Job: Director of Customer Experience","description":"Lightning AI job signal with public source context, captured evidence pages, related signals, and category-scoped analysis context.","url":"https://onlylabs.fyi/signals/b81847ba-05ca-4674-a016-7ad20075b850","json_url":"https://onlylabs.fyi/signals/b81847ba-05ca-4674-a016-7ad20075b850/signal.json","generated_at":"2026-10-26T15:58:58.726Z","evidence_latest_fetched_at":"2026-07-31T07:12:08.353397+00:00","signal_first_seen_at":"2026-07-30T07:10:38.711656+00:00","org":{"slug":"lightning-ai","name":"Lightning AI","category":"neocloud","category_label":"Neocloud","dossier_url":"https://onlylabs.fyi/labs/lightning-ai","dossier_json_url":"https://onlylabs.fyi/labs/lightning-ai/dossier.json"},"related_urls":{"signal":"https://onlylabs.fyi/signals/b81847ba-05ca-4674-a016-7ad20075b850","signal_json":"https://onlylabs.fyi/signals/b81847ba-05ca-4674-a016-7ad20075b850/signal.json","source":"https://job-boards.greenhouse.io/lightningai/jobs/7821031003","lab_dossier":"https://onlylabs.fyi/labs/lightning-ai","lab_dossier_json":"https://onlylabs.fyi/labs/lightning-ai/dossier.json","analysis":"https://onlylabs.fyi/analysis/lightning-ai","analysis_json":"https://onlylabs.fyi/analysis/lightning-ai/analysis.json","analysis_evidence_json":"https://onlylabs.fyi/analysis/lightning-ai/evidence.json","category":"https://onlylabs.fyi/neoclouds","category_json":"https://onlylabs.fyi/neoclouds.json","category_feed":"https://onlylabs.fyi/neoclouds/feed.xml","category_signals_json":"https://onlylabs.fyi/signals.json?category=neocloud","topic":"https://onlylabs.fyi/topics/hiring","topic_signals_json":"https://onlylabs.fyi/topics/hiring/signals.json?category=neocloud","topic_feed":"https://onlylabs.fyi/topics/hiring/feed.xml?category=neocloud","data_business":null},"answer_pack":{"answer":"Lightning AI opened Director of Customer Experience (Remote). This hiring signal is demand evidence for teams, locations, and technical bets being staffed. High-signal details: location Remote · Routine job posting. onlylabs links this event to 1 captured evidence page and 6 related job signals.","signal_desk":"hiring","source_context":{"source_url":"https://job-boards.greenhouse.io/lightningai/jobs/7821031003","source_host":"job-boards.greenhouse.io","occurred_at":"2026-10-01T21:12:27+00:00","first_seen_at":"2026-07-30T07:10:38.711656+00:00","date_source":"greenhouse.updated_at","context":"Remote"},"context_markers":[{"label":"Lab","value":"Lightning AI","source":"signal"},{"label":"Signal desk","value":"hiring","source":"signal"},{"label":"Source host","value":"job-boards.greenhouse.io","source":"source"},{"label":"Location","value":"Remote","source":"signal"},{"label":"ATS","value":"greenhouse","source":"source"},{"label":"Notability","value":"Routine job posting","source":"signal"},{"label":"Watch term","value":"Eval methodology","source":"evidence"},{"label":"Watch term","value":"Infrastructure","source":"evidence"},{"label":"Watch term","value":"Safety and alignment","source":"evidence"},{"label":"Watch term","value":"Agents and tool use","source":"evidence"}],"evidence_coverage":{"target_pages":1,"captured_pages":1,"readable_pages":1,"capture_methods":["plain"],"missing_page_urls":[],"failed_page_urls":[],"blocked_page_urls":[],"page_urls":["https://job-boards.greenhouse.io/lightningai/jobs/7821031003"],"related_signals":6,"has_source_url":true,"latest_page_fetched_at":"2026-07-31T07:12:08.353397+00:00"},"data_business":{"matches":false,"lanes":[],"matched_terms":[],"score":null,"reason":null},"agent_handoff":{"signal_json":"https://onlylabs.fyi/signals/b81847ba-05ca-4674-a016-7ad20075b850/signal.json","dossier_json":"https://onlylabs.fyi/labs/lightning-ai/dossier.json","analysis_json":"https://onlylabs.fyi/analysis/lightning-ai/analysis.json","analysis_evidence_json":"https://onlylabs.fyi/analysis/lightning-ai/evidence.json","topic_signals_json":"https://onlylabs.fyi/topics/hiring/signals.json?category=neocloud","topic_feed":"https://onlylabs.fyi/topics/hiring/feed.xml?category=neocloud","category_signals_json":"https://onlylabs.fyi/signals.json?category=neocloud","data_radar_json":null,"opportunities_json":null},"analysis_playbook":{"objective":"Turn open roles into leading indicators for teams, locations, infrastructure needs, eval work, data demand, and commercialization buildout.","evidence_focus":["role title","team or function","location","job description","data, eval, infra, safety, product, and GTM terms"],"extraction_questions":["Which teams are hiring repeatedly?","Which locations or hubs are becoming more important?","Which roles imply data, evaluation, infrastructure, or platform spend?","Which labs have hiring signals without a fresh standing analysis?"],"signal_questions":["What demand signal does this role create for teams, locations, infrastructure, evals, or data workflows?","Which teams are hiring repeatedly?","Which locations or hubs are becoming more important?","Do the 6 related job signals show a repeated pattern?"],"output_fields":["org","team","location","role_theme","evidence_url"],"data_business_relevance":"Data-business lane extraction is scoped to frontier labs; for this category, keep conclusions tied to category-specific strategy, source evidence, and follow-up questions.","required_sources":[{"label":"signal_json","url":"https://onlylabs.fyi/signals/b81847ba-05ca-4674-a016-7ad20075b850/signal.json","required":true},{"label":"source","url":"https://job-boards.greenhouse.io/lightningai/jobs/7821031003","required":true},{"label":"dossier_json","url":"https://onlylabs.fyi/labs/lightning-ai/dossier.json","required":true},{"label":"analysis_evidence_json","url":"https://onlylabs.fyi/analysis/lightning-ai/evidence.json","required":true},{"label":"topic_signals_json","url":"https://onlylabs.fyi/topics/hiring/signals.json?category=neocloud","required":false},{"label":"data_radar_json","url":null,"required":false}],"expected_output":["one-paragraph source-grounded interpretation","category-specific implication","confidence and missing evidence","recommended next source to inspect"],"prompt_seed":"Using only the linked onlylabs JSON, captured source context, and cited evidence, analyze Lightning AI's job signal \"Director of Customer Experience\" for neocloud strategy."},"semantic_triples":[{"subject":"Lightning AI","predicate":"opened","object":"role Director of Customer Experience","text":"Lightning AI opened role Director of Customer Experience."},{"subject":"Director of Customer Experience","predicate":"is classified as","object":"job signal","text":"Director of Customer Experience is classified as job signal."},{"subject":"Director of Customer Experience","predicate":"belongs to","object":"hiring desk","text":"Director of Customer Experience belongs to hiring desk."},{"subject":"Director of Customer Experience","predicate":"has context","object":"Remote","text":"Director of Customer Experience has context Remote."},{"subject":"Director of Customer Experience","predicate":"has evidence coverage","object":"1 captured evidence page","text":"Director of Customer Experience has evidence coverage 1 captured evidence page."},{"subject":"Director of Customer Experience","predicate":"has captured page count","object":"1","text":"Director of Customer Experience has captured page count 1."},{"subject":"Director of Customer Experience","predicate":"has readable page count","object":"1","text":"Director of Customer Experience has readable page count 1."},{"subject":"Director of Customer Experience","predicate":"has related signal count","object":"6","text":"Director of Customer Experience has related signal count 6."},{"subject":"Director of Customer Experience","predicate":"has analysis playbook objective","object":"Turn open roles into leading indicators for teams, locations, infrastructure needs, eval work, data demand, and commercialization buildout.","text":"Director of Customer Experience has analysis playbook objective Turn open roles into leading indicators for teams, locations, infrastructure needs, eval work, data demand, and commercialization buildout.."},{"subject":"Director of Customer Experience","predicate":"has source host","object":"job-boards.greenhouse.io","text":"Director of Customer Experience has source host job-boards.greenhouse.io."},{"subject":"Director of Customer Experience","predicate":"has lab","object":"Lightning AI","text":"Director of Customer Experience has lab Lightning AI."},{"subject":"Director of Customer Experience","predicate":"has signal desk","object":"hiring","text":"Director of Customer Experience has signal desk hiring."},{"subject":"Director of Customer Experience","predicate":"has source host","object":"job-boards.greenhouse.io","text":"Director of Customer Experience has source host job-boards.greenhouse.io."},{"subject":"Director of Customer Experience","predicate":"has location","object":"Remote","text":"Director of Customer Experience has location Remote."},{"subject":"Director of Customer Experience","predicate":"has ats","object":"greenhouse","text":"Director of Customer Experience has ats greenhouse."},{"subject":"Director of Customer Experience","predicate":"has notability","object":"Routine job posting","text":"Director of Customer Experience has notability Routine job posting."},{"subject":"Director of Customer Experience","predicate":"has watch term","object":"Eval methodology","text":"Director of Customer Experience has watch term Eval methodology."},{"subject":"Director of Customer Experience","predicate":"has watch term","object":"Infrastructure","text":"Director of Customer Experience has watch term Infrastructure."}]},"intelligence":{"signal_desk":"hiring","answer":"Lightning AI opened Director of Customer Experience (Remote). This hiring signal is demand evidence for teams, locations, and technical bets being staffed. High-signal details: location Remote · Routine job posting. onlylabs links this event to 1 captured evidence page and 6 related job signals.","semantic_triples":[{"subject":"Lightning AI","predicate":"opened","object":"role Director of Customer Experience","text":"Lightning AI opened role Director of Customer Experience."},{"subject":"Director of Customer Experience","predicate":"is classified as","object":"job signal","text":"Director of Customer Experience is classified as job signal."},{"subject":"Director of Customer Experience","predicate":"belongs to","object":"hiring desk","text":"Director of Customer Experience belongs to hiring desk."},{"subject":"Director of Customer Experience","predicate":"has context","object":"Remote","text":"Director of Customer Experience has context Remote."},{"subject":"Director of Customer Experience","predicate":"has evidence coverage","object":"1 captured evidence page","text":"Director of Customer Experience has evidence coverage 1 captured evidence page."}]},"signal":{"id":"b81847ba-05ca-4674-a016-7ad20075b850","url":"https://onlylabs.fyi/signals/b81847ba-05ca-4674-a016-7ad20075b850","json_url":"https://onlylabs.fyi/signals/b81847ba-05ca-4674-a016-7ad20075b850/signal.json","source_url":"https://job-boards.greenhouse.io/lightningai/jobs/7821031003","title":"Director of Customer Experience","summary":"Lightning AI opened a hiring signal. onlylabs watches roles as demand indicators for teams, locations, and technical bets.","context":"Remote","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"lightning-ai","name":"Lightning AI","category":"neocloud"},"occurred_at":"2026-10-01T21:12:27+00:00","first_seen_at":"2026-07-30T07:10:38.711656+00:00","date_source":"greenhouse.updated_at","evidence_coverage":{"target_pages":1,"captured_pages":1,"readable_pages":1,"capture_methods":["plain"],"missing_page_urls":[],"failed_page_urls":[],"blocked_page_urls":[],"page_urls":["https://job-boards.greenhouse.io/lightningai/jobs/7821031003"]},"facets":{"location":"Remote","ats":"greenhouse"},"traction":{"github_stars":null,"hn_points":null,"hn_comments":null,"hn_story_id":null,"hf_downloads":null,"hf_likes":null},"data_radar":null},"primary_evidence_page":{"is_primary":true,"source_match":true,"url":"https://job-boards.greenhouse.io/lightningai/jobs/7821031003","final_url":"https://job-boards.greenhouse.io/lightningai/jobs/7821031003","title":"Director of Customer Experience","http_status":200,"content_type":"text/html; charset=utf-8","capture_method":"plain","fetched_at":"2026-07-31T07:12:08.353397+00:00","bytes":94103,"raw_path":"6189c9a757b6729af4cce11229fad599a7d5d0107f9da9a9eaa9268d11bea34e.html","content_hash":"b81ece6770d9696d11aa3490c33bc678ad88a45993d262887f42c59e79399e28","excerpt_chars":1200,"truncated":true,"excerpt":"Job Application for Director of Customer Experience at Lightning AI Back to jobs New Director of Customer Experience New York, New York, United States Who We Are Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction. Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in. We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute. The Way We Work The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice: Move with Urgency: We move quickly, make thoughtful decisions,..."},"evidence_pages":[],"related_signals":[{"id":"98aef5f3-d4a3-46b0-b453-450dda378675","url":"https://onlylabs.fyi/signals/98aef5f3-d4a3-46b0-b453-450dda378675","source_url":"https://job-boards.greenhouse.io/lightningai/jobs/7733713003","title":"AI Platform Support Engineer (APAC)","context":"Philippines; Singapore","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"lightning-ai","name":"Lightning AI","category":"neocloud"},"occurred_at":"2026-10-23T16:34:55+00:00","first_seen_at":"2026-06-05T22:32:14.438038+00:00","date_source":"greenhouse.updated_at"},{"id":"a6bf0772-3f03-47fc-963e-9f5f8c10bd1e","url":"https://onlylabs.fyi/signals/a6bf0772-3f03-47fc-963e-9f5f8c10bd1e","source_url":"https://job-boards.greenhouse.io/lightningai/jobs/7795951003","title":"Regional Sales Manager","context":"New York, New York, United States","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"lightning-ai","name":"Lightning AI","category":"neocloud"},"occurred_at":"2026-10-21T16:18:45+00:00","first_seen_at":"2026-07-30T07:10:38.711656+00:00","date_source":"greenhouse.updated_at"},{"id":"cdf52e92-02d0-472a-a5e2-37ffda3e5a8d","url":"https://onlylabs.fyi/signals/cdf52e92-02d0-472a-a5e2-37ffda3e5a8d","source_url":"https://job-boards.greenhouse.io/lightningai/jobs/8028283003","title":"IT Asset Specialist","context":"Puyallup, Washington, United States","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"lightning-ai","name":"Lightning AI","category":"neocloud"},"occurred_at":"2026-10-15T19:17:34+00:00","first_seen_at":"2026-10-13T07:10:36.21141+00:00","date_source":"greenhouse.updated_at"},{"id":"aa20619a-4b66-49c2-bef0-ae8ca12fa80f","url":"https://onlylabs.fyi/signals/aa20619a-4b66-49c2-bef0-ae8ca12fa80f","source_url":"https://job-boards.greenhouse.io/lightningai/jobs/8004139003","title":"Senior Product Manager, AI Infrastructure","context":"New York, New York, United States","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"lightning-ai","name":"Lightning AI","category":"neocloud"},"occurred_at":"2026-10-14T19:20:20+00:00","first_seen_at":"2026-10-15T07:10:36.293731+00:00","date_source":"greenhouse.updated_at"},{"id":"3ad050af-050a-4e19-a5a6-3387f5948b11","url":"https://onlylabs.fyi/signals/3ad050af-050a-4e19-a5a6-3387f5948b11","source_url":"https://job-boards.greenhouse.io/lightningai/jobs/7980765003","title":"Senior Infrastructure Software Engineer","context":"London, England, United Kingdom; New York, New York, United States; Remote; San Francisco, California, United States; Seattle, Washington, United States","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"lightning-ai","name":"Lightning AI","category":"neocloud"},"occurred_at":"2026-10-13T19:48:09+00:00","first_seen_at":"2026-09-01T07:10:36.035651+00:00","date_source":"greenhouse.updated_at"},{"id":"5420b3fb-b669-4899-adbb-9c41e31cff40","url":"https://onlylabs.fyi/signals/5420b3fb-b669-4899-adbb-9c41e31cff40","source_url":"https://job-boards.greenhouse.io/lightningai/jobs/8030964003","title":"VP of Strategic Finance","context":"San Francisco, California, United States","kind":{"key":"job_opened","label":"Job"},"org":{"slug":"lightning-ai","name":"Lightning AI","category":"neocloud"},"occurred_at":"2026-10-13T16:07:09+00:00","first_seen_at":"2026-10-14T07:10:36.700936+00:00","date_source":"greenhouse.updated_at"}]}