Digital Customer Solutions Engineer (APAC/EMEA)

Job Application for Digital Customer Solutions Engineer (APAC/EMEA) at Cloudflare

Digital Customer Solutions Engineer (APAC/EMEA) Hybrid; In-Office

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Location : Bengaluru, India

Region Cover: APAC / EMEA

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attack. We realise people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Department

Customer Solutions Engineers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community.

What you'll do

As a Digital Customer Solutions Engineer, (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a Cloudflare product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.

As a Digital CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works.

You will work closely with Digital Customer Success Managers (CSMs) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs.

Additional responsibilities will include:

As a critical member of the Digital team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers via limited 1:1 engagements, and 1:many success events:

You will be part of a regional pool of CSMs and CSEs supporting customers needs.

From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices via 1:many events and limited 1:1 engagements

You will take part in content creation and delivery for technical customer workshops for your area of expertise

Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise

Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations

Proactively identify opportunities for expansion for existing customers

Promote retention by capturing and communicating gaps in product or features

Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices

Examples of desirable skills, knowledge and experience

Fluency in English is required. Any European language on top is preferred but not exclusive.

6+ years of prior post-sales customer relationship management

Deep understanding of how the internet works and the desire to expand that knowledge. For example:

Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP

Reverse and forward proxies and the applications of both

Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust

Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3

Enjoying the adventure of troubleshooting and solving technical problems

Understanding why Cloudflare plays an increasingly important role on today’s internet

Ability to proactively identify and solve…