Senior Manager, Order Management – Partnership NPI & Automation

Job Application for Senior Manager, Order Management – Partnership NPI & Automation at Anthropic

Back to jobs New Senior Manager, Order Management – Partnership NPI & Automation San Francisco, CA | New York City, NY | Seattle, WA

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

We're seeking an experienced Order Management and Quote-to-Cash professional to lead our third-party marketplace operations and drive automation across the order lifecycle. In this pivotal role, you'll own the operational backbone of how our products are transacted through cloud marketplaces, scale the systems and processes that support new product introductions, and solve complex, cross-functional challenges that sit at the intersection of finance, engineering, and go-to-market. You'll partner across the organization—and with external marketplace teams—to build financial infrastructure that scales with a rapidly growing business. If you're passionate about making a significant impact at an innovative company at the forefront of AI development, join us in our mission to build cutting-edge, safe AI systems.

Key responsibilities

Third-Party Marketplace Operations

Own end-to-end order management operations across third-party cloud marketplaces (AWS, GCP, Azure), ensuring accuracy, completeness, and timeliness of provisioning and transactions

Manage private offer creation, pricing configuration, and offer lifecycle across marketplace platforms, resolving non-standard pricing structures and contract modifications

Serve as the operational point of contact with external marketplace teams, coordinating onboarding, integration requirements, and platform-specific processes

Build SOX controls over marketplace transactions, disbursements, and reporting against internal systems of record

Quote-to-Cash & Order Management Automation

Identify, design, and implement automation across the quote-to-cash lifecycle to enhance efficiency, scalability, and accuracy as transaction volume grows

Develop and track Order Management metrics that surface bottlenecks and support strategic decision-making

Partner with vendors to optimize order management and billing systems, evaluate new features, and implement scalable solutions

New Product Introductions

Lead operational readiness for new product and model launches across partner channels, ensuring order management, provisioning, and pricing infrastructure is in place ahead of go-live

Conduct comprehensive User Acceptance Testing (UAT) for new launches and influence product introduction processes by providing expert guidance on order management and marketplace implications

Translate new commercial models and packaging into operational and system requirements across marketplace surfaces

Cross-Functional Partnership

Cultivate strategic partnerships across the quote-to-cash ecosystem, including Go-to-Market Systems, Deal Desk, Legal, Tax, and Finance

Partner closely with Billing Engineering teams to define requirements, prioritize roadmap needs, and ensure systems support marketplace and consumption-based transactions

Collaborate with external marketplace teams to align on platform capabilities, integration timelines, and operational escalations

Work alongside Revenue Accounting and adjacent operations pillars to ensure transactions are recorded accurately and in compliance with revenue recognition requirements

Compliance, Controls & Documentation

Establish and maintain robust controls and segregation of duties within order management and marketplace operations

Support audit requirements by preparing documentation and addressing inquiries

Develop and maintain documentation for team processes, procedures, and system configurations

Minimum qualifications

Bachelor's degree in Accounting, Finance, Business, or a related field

Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products

Hands-on experience with third-party marketplace integrations (AWS Marketplace, GCP Marketplace, Azure Marketplace), including private offers and metered/consumption billing

Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora)

Proven track record leading large-scale strategic and automation initiatives end-to-end

Demonstrated ability to build relationships with diverse stakeholders—including technical and external partners—and influence without direct authority

Outstanding communication and interpersonal skills

Preferred qualifications

10+ years of progressive experience in Order Management, Quote-to-Cash, or Billing Operations within high-growth SaaS/technology companies, including experience in a reviewer or lead role

Working knowledge of ASC 606 revenue recognition principles

Experience with third-party cloud marketplaces (AWS, GCP, Azure)

Experience partnering directly with engineering teams to scope and prioritize systems work

Data-driven approach to process design; SQL and database experience a plus

Exceptional organizational skills with meticulous attention to detail

Adaptability to thrive in fast-paced, ambiguous environments

Proven ability to provide guidance, mentorship, and project leadership to team members and contractors

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $190,000 - $230,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

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